Privacy Policy
July 28, 2025
Guideless (“ Guideless,” “ we,” “ us,” or “ our”) provides an AI-powered platform that converts on-screen user actions into narrated video guides (the “ Service”).
This Privacy Policy explains how we collect, use, disclose, and secure personal data when you visit guideless.ai (the “ Site”) or use the Service, and it describes your choices and rights.
Scope
This policy applies to:
- Site visitors
- Customers who create an account or use the Service
- Viewers who watch guides hosted on Guideless
It does not cover data processed by Customers outside Guideless.
Personal Data We Collect
| Category | Examples | Source |
|---|---|---|
| Account Data | Name, email, hashed password, organization | You |
| Billing Data | Card token, billing address, VAT/Tax ID | You / Stripe |
| Content Data | Screen recordings, audio, generated guides | Captured or created at your request |
| Usage Data | IP, device, browser, feature usage, logs | Automatic cookies / analytics |
| Comms | Support tickets, feedback, surveys | You |
| Marketing Prefs | Email opt-in / opt-out status | You |
No intentional collection of sensitive data or children’s data.
Legal Bases (GDPR / UK GDPR)
- Contract – to provide the Service
- Legitimate Interests – improve security & performance
- Consent – cookies, marketing emails
- Legal Obligation – compliance with tax, accounting, etc.
How We Use Personal Data
- Provide and operate the Service
- Improve, debug, and develop new features
- Communicate: support, security, product updates
- Marketing with consent (unsubscribe anytime)
- Security, fraud prevention, legal compliance
We never sell your personal data or use it for automated decision-making with legal effect.
Cookies & Similar Tech
- Essential cookies – login session, CSRF
- Analytics cookies – privacy-centric product metrics
- Preference cookies – UI settings
You may block cookies, but some features may break.
Sharing & International Transfers
| Recipient | Purpose | Safeguard |
|---|---|---|
| Cloudflare | Hosting & storage | Data centers in 🇪🇺 / 🇺🇸 + SCCs |
| Stripe | Payments | PCI-DSS, SCCs |
| Intercom | Support | SCCs |
| Analytics vendor | Usage insights | IP anonymization |
| Advisors | Legal, audit | NDAs |
| Authorities | Legal requests | Valid subpoena/court order only |
Transfers outside your region use Standard Contractual Clauses or equivalent.
Data Retention
| Data | Retained |
|---|---|
| Account & billing | Active + 6 yrs (tax/audit) |
| Guides & recordings | Until you delete, or 90 days after account deletion |
| Analytics logs | 14 months (then aggregated) |
| Support tickets | 2 yrs or until closed |
Your Rights
- Access, correct, delete, or export your data
- Restrict or object to processing
- Withdraw consent without affecting prior processing
- Lodge a complaint with a regulator
California users: CCPA/CPRA rights to know, delete, and opt-out of “sharing.”
Request via privacy@guideless.ai – response within 30 days.
Security
- TLS 1.2+ in transit; AES-256 at rest
- Role-based, least-privilege access
- Annual penetration tests & continuous monitoring
- Breach notification within 72 h where legally required
Children
Service not directed to children under 16; we do not knowingly collect their data.
Changes
Material changes posted on this page or emailed to Customers. Continued use = acceptance.
Last updated date reflects current version.
Contact
Santa Monica Interactive, Inc.
43 Product Way, Suite 500 San Francisco, CA 94105, USA ✉ privacy@guideless.ai