Terms of service

June 28, 2025

Guideless (“ we,” “ us,” “ our”) provides an AI-powered platform that transforms click-through flows into narrated video guides (the “ Service”). By accessing or using our Site (guideless.ai) or Service, you (“ You,” “ Customer”) agree to these Terms of Service, our Privacy Policy, and any applicable Order Form.

Definitions & Scope

• “Service” includes the Site, platform, videos, recordings, AI scripts, narration, embed codes, features, and any support.
• “Authorized Users” are individuals you permit to access the Service under your account.
• These Terms apply to all users: visitors, customers, viewers.

Access & License

• We grant you a non-exclusive, non-transferable, revocable license to use the Service for your internal business purposes only.
• You must ensure Authorized Users comply with these Terms. You’re responsible for actions under your account—even if performed by someone else.

Account & Trial Use

• You agree to provide accurate and current registration info and safeguard your password.
• If you use a trial version, it’s offered “as is” with no warranties. Trial data may be used to improve our Service. We may suspend or end trial access at any time.

Content & Intellectual Property

Your Content

• All guides, recordings, and uploads you create belong to you.
• We do not claim ownership of your content.
• You grant us a limited license to process and display your content solely for the purpose of operating the Service.

Our Commitments

• We will never use your content to train AI models or for unrelated product development, unless you explicitly consent in writing.
• We may collect aggregated, anonymized usage statistics to improve performance and security, but these contain no identifiable customer content.

Guideless IP

• All rights, titles, and interests in the Service (excluding your content) remain with Guideless.

Usage Restrictions

You must not:

• Modify, reverse engineer, or duplicate the Service.
• Use it for unlawful, harmful, or high-risk purposes.
• Exceed licensed usage or share access without permission.

Fees & Payment

• Fees are set in the Order Form.
• Subscription renews per billing cycle unless cancelled.
• Late or non-payment may cause suspension of access, with immediate recovery upon full payment.

Term & Termination

• Terms are effective upon first use and remain valid until terminated.
• Either party may terminate upon material breach or insolvency.
• On termination, your access ends immediately; your content will be deleted 90 days later unless exported.

Warranties & Disclaimers

• We do not warrant the Service is error-free or uninterrupted.
• The Service is provided “as is”, without implied warranties of fitness or non-infringement.
• Your use is at your own risk.

Limitation of Liability

• Our liability is limited to the total fees paid in the prior 12 months.
• We will not be liable for indirect or consequential damages.

Indemnity

You agree to indemnify Guideless for claims arising from your content or misuse of the Service.

Changes to Terms

• We may update these Terms. We’ll notify you by email or via the Service. Continued use = acceptance.

Governing Law & Disputes

• Governed by the laws of California (USA).
• Disputes resolved in county or federal courts in California.

Customer Logos & Marketing

Unless you notify us otherwise in writing, you grant Guideless the right to use your company name and logo to identify you as a customer on our website and in marketing materials.

We will not disclose any non-public information without your prior written consent.

Miscellaneous

• Entire agreement = these Terms + Privacy Policy + Order Forms.
• No waiver unless written.
• Severable; if one part is invalid, rest still applies.
• Certain clauses (ownership, liability, indemnity) survive termination.

Summary Snapshot