# Terms of service

June 28, 2025

**Guideless** (“ **we**,” “ **us**,” “ **our**”) provides an AI-powered platform that transforms click-through flows into narrated video guides (the “ **Service**”). By accessing or using our Site (guideless.ai) or Service, you (“ **You**,” “ **Customer**”) agree to these Terms of Service, our Privacy Policy, and any applicable Order Form.

## Definitions & Scope

- **“Service”** includes the Site, platform, videos, recordings, AI scripts, narration, embed codes, features, and any support.
- **“Authorized Users”** are individuals you permit to access the Service under your account.
- These Terms apply to all users: visitors, customers, viewers.

## Access & License

- We grant you a **non-exclusive, non-transferable**, revocable license to use the Service for your **internal business purposes** only.
- You must ensure Authorized Users comply with these Terms. You’re responsible for actions under your account—even if performed by someone else.

## Account & Trial Use

- You agree to provide accurate and current registration info and safeguard your password.
- If you use a **trial version**, it’s offered **“as is”** with no warranties. Trial data may be used to improve our Service. We may suspend or end trial access at any time.

## Content & Intellectual Property

### Your Content

- All **guides, recordings, and uploads you create belong to you**.
- We do not claim ownership of your content.
- You grant us a limited license to process and display your content **solely for the purpose of operating the Service**.

### Our Commitments

- We will **never use your content to train AI models** or for unrelated product development, unless you explicitly consent in writing.
- We may collect aggregated, anonymized usage statistics to improve performance and security, but these contain no identifiable customer content.

### Guideless IP

- All rights, titles, and interests in the Service (excluding your content) remain with Guideless.

## Usage Restrictions

You must not:

- Modify, reverse engineer, or duplicate the Service.
- Use it for unlawful, harmful, or high-risk purposes.
- Exceed licensed usage or share access without permission.

## Fees & Payment

- Fees are set in the Order Form.
- Subscription renews per billing cycle unless cancelled.
- Late or non-payment may cause suspension of access, with immediate recovery upon full payment.

## Term & Termination

- Terms are effective upon first use and remain valid until terminated.
- Either party may terminate upon material breach or insolvency.
- On termination, your access ends immediately; your content will be deleted **90 days later** unless exported.

## Warranties & Disclaimers

- **We do not warrant** the Service is error-free or uninterrupted.
- The Service is provided **“as is”**, without implied warranties of fitness or non-infringement.
- Your use is at your own risk.

## Limitation of Liability

- Our liability is limited to the total fees paid in the prior 12 months.
- We will not be liable for indirect or consequential damages.

## Indemnity

You agree to indemnify Guideless for claims arising from your content or misuse of the Service.

## Changes to Terms

- We may update these Terms. We’ll notify you by email or via the Service. Continued use = acceptance.

## Governing Law & Disputes

- Governed by the laws of California (USA).
- Disputes resolved in county or federal courts in California.

## Customer Logos & Marketing

Unless you notify us otherwise in writing, you grant Guideless the right to use your company name and logo to identify you as a customer on our website and in marketing materials.

We will not disclose any non-public information without your prior written consent.

## Miscellaneous

- Entire agreement = these Terms + Privacy Policy + Order Forms.
- No waiver unless written.
- Severable; if one part is invalid, rest still applies.
- Certain clauses (ownership, liability, indemnity) survive termination.

## Summary Snapshot

| Section | Highlight |
| --- | --- |
| Content Ownership | **Guides belong to you**; Guideless only processes them to deliver |
| AI Training | **Never** used for AI training without explicit consent |
| Access & License | Internal, non-transferable use |
| Trial Terms | "As is", revocable, no warranty |
| Liability | Capped and limited |
| Termination & Data | Content auto-deleted 90 days post-termination |
| Logos & Marketing | We may show your logo unless you opt out |
| Changes | Posted with notice; use implies consent |
| Governing Law | California, USA |